Contact GoCummins | Cummins Generator Inquiry & Support
Get Custom Quote in 1 Hour | 24/7 Technical & After-Sales Support
As an official Cummins-authorized factory, we’re here to answer your questions about Cummins gensets, customization, pricing, and global shipping. Reach us via your preferred channel for fast assistance.
+86-15169542396
sales@gocummins.com
Weifang, Shandong, China
Contact GoCummins
Our Location & Factory Visit
Manufacturing Base Address:
Weifang city, Shandong Province, China
Welcome to visit our factory for on-site inspection of production lines and quality control.
Online live factory tours are available by appointment.
After-Sales Support
Global After-Sales & Technical Support
Whether you need a quick quote, technical consultation, or factory visit appointment, our team is ready to support your procurement needs.
Warranty
Service
2-year global warranty for all Cummins diesel generators, covering engine, control system, and soundproof enclosure (excluding man-made damage).
Technical Assistance
24/7 online support via WhatsApp/email; on-site maintenance service available in key markets (cooperate with local authorized service providers).
Spare Parts Supply
Genuine Cummins spare parts warehouse in China and ensuring delivery within 3-5 days delivered by FedEx, DHL, UPS and TNT.
Ready to Start Your Cummins Genset Project?
Whether you need a quick quote, technical consultation, or factory visit appointment, our team is ready to support your procurement needs.
Get 1-Hour Custom Quote
5000 sets/year, 400+ sets monthly output, advanced assembly line and professional testing equipment.
Book an Online Factory Tour
Exported to 100+ countries, main markets: Saudi Arabia, UAE, Indonesia, Nigeria, Brazil; door-to-door shipping service available.
Contact Technical Engineer
20+ senior engineers with 15+ years of genset design experience, 24/7 technical support via WhatsApp/Email/Call.
We commit to transparent communication, factory-direct pricing, and reliable after-sales service for every partner.
FAQ
ask us anything
How long will it take to get a quote?
We provide a customized quote and technical plan within 1 hour for complete requirements; for complex customization, it will be delivered within 3-5 business days.
Can I visit your factory before placing an order?
Yes, factory visits are warmly welcomed. Please contact us 1 week in advance to arrange a tour, translation service, and technical explanation.
How to track my order and shipping status?
After order confirmation, we’ll assign a dedicated project manager to update you with production progress, shipping documents, and tracking number in real time.
What after-sales support do you provide globally?
2-year global warranty, 24/7 technical support via WhatsApp/email, and genuine spare parts supply within 3-5 days for major markets (Middle East/Africa/Southeast Asia).
What is the lead time for standard and custom Cummins gensets?
We ship standard genset models (20kW-500kW) within 10 days after order confirmation; custom models (e.g., container/parallel systems) take 2-4 weeks, with on-time delivery updates provided by a dedicated project manager.
Do you provide global shipping and customs clearance support?
Yes, we offer door-to-door shipping to 100+ countries via freight. We provide all necessary customs clearance documents (commercial invoice, packing list, CE/EPA/UKCA/ROSH certificates) for free, and cooperate with local agents to smooth customs clearance in markets.