GoCummins Services

Cummins Generator Custom & Global Support Solutions

From Customization to After-Sales: One-Stop Services for Your Cummins Genset Project

Our Comprehensive Service Offerings

Cummins Genset OEM/ODM Customization Service

End-to-end customization for 20kW-800kW silent diesel gensets, including power calibration, control system upgrade (ATS automatic switch/remote monitoring), enclosure design (weatherproof/dustproof/explosion-proof), voltage/frequency adjustment (220V/380V, 50Hz/60Hz), and special configuration (trailer-mounted/container-mounted/parallel operation system).

Advantage: .
Backed by Cummins official technical parameters, ensuring custom models are compatible with genuine Cummins engines.

Global After-Sales & Warranty Service

2-year global warranty for all gensets (covering engine, control system, soundproof enclosure), 24/7 technical support, on-site maintenance, and fault troubleshooting. Cooperate with local authorized service providers in key markets to deliver timely on-site service.

Advantage:
Access to Cummins global spare parts system, ensuring genuine components for maintenance

Professional Technical Consultation Service

One-on-one consultation with senior engineers (15+ years of Cummins genset experience) for project planning, genset sizing, site layout, and compliance guidance (CE/EPA/UKCA/ROHS/local emission standards). Provide customized technical solutions for different industries (mining/telecom/data center/infrastructure).

Advantage:
Tailored solutions based on 5000+ global project experiences, avoiding over-sizing/under-performance risks

Global Shipping & Customs Clearance Service

Door-to-door shipping via sea freight to 100+ countries, including packaging (moisture-proof/shock-proof), container loading, and full customs clearance support. Provide all necessary documents for smooth customs entry.

Advantage:
Optimized logistics solutions to reduce costs—sea freight for bulk orders, air freight for urgent samples.

Genuine Cummins Spare Parts Supply Service

Supply of 100% genuine Cummins spare parts (filters, oil, engine components, control panels) with global warehousing support. Provide spare parts replacement guidance and maintenance tutorials.

Advantage:
Direct supply from Cummins authorized channels, no counterfeit components, compatible with all our genset models.

Factory Inspection & Live Tour Service

On-site factory tour arrangement (production line/quality control/testing equipment) with professional translation and technical explanation. Online live factory tours via Zoom/WhatsApp for buyers unable to visit in person.

Advantage:
Transparent production process display, strengthening trust for long-term B2B cooperation

Our Classes

Our Service Process

From Customization to After-Sales: One-Stop Services for Your Cummins Genset Project

duration

00:60 Min

Teacher

Rachel Smith

difficulty

7/10

Why Choose GoCummins Services?

As an official Cummins-authorized factory, we provide end-to-end services tailored for industrial buyers—covering customization, technical support, global shipping, warranty, and spare parts supply across 100+ countries.

Cummins-Authorized Service System

Aligned with Cummins global service standards, ensuring technical professionalism and genuine parts supply.

Engineer-Led Service
Team

20+ senior engineers with 15+ years of experience, no middlemen in technical consultation.

Global
Service Coverage

Local partners in 30+ countries, solving cross-border after-sales pain points.

Data-Driven Service Standards

Clear response/delivery times, no ambiguous commitments—all standards verifiable.

One-Stop Service Solution

Integrate customization, production, logistics, and after-sales to reduce your coordination costs.

Contract-Backed Service Commitments

All service standards and warranty terms are written into the formal contract, fully guaranteeing your business rights and interests.

FAQ

Service-Related FAQs

Is there a MOQ for custom genset services?

No MOQ for standard custom configurations (e.g., voltage/frequency adjustment); MOQ 1 unit for special designs (container/parallel systems).

Do you charge for technical consultation and after-sales support?

Pre-sales technical consultation and warranty-period after-sales support are free; on-site service beyond warranty is charged at a transparent rate.

Can you provide maintenance training for our team?

Yes, we offer free online/offline training for bulk orders (≥5 units), covering daily maintenance, fault troubleshooting, and spare parts replacement.

How to apply for warranty service for overseas gensets?

Contact us via WhatsApp/email with genset serial number and fault description; we arrange local service provider or online guidance within 1 hour.

Start Your Custom Cummins Genset Service

Whether you need customization, technical consultation, spare parts, or after-sales support, our team is ready to provide professional solutions tailored to your project.

We commit to transparent service processes, timely responses, and reliable support for every partner.